Avoid these brake job scams and rip-offs
What are the most common brake job scams and rip-offs?
Every car and truck needs a brake job eventually and the service isn’t cheap. Here’s some consumer-friendly information on brake job costs, along with the latest scam and rip-off warnings. If you’re not up to date on the latest scams and rip-offs you’ll get suckered into paying hundreds more than you should because the shop will prey on your fear factor.
I’ll walk you through what a brake job should cost and then explain how unscrupulous shops pressure you into replacing perfectly good but very expensive parts. If you’d like to know more about how brakes work and what each part does, read this article.
To learn how disc brakes work, read this article.
How much is a typical brake job?
A typical brake job takes about an hour to perform. Depending on the shop’s hourly labor rate, that can run from $80 to $140 at a dealer. Read this post for a full explanation of brake job costs.
Here’s a list of brake parts typically replaced in a normal brake job:
• Brake pads— (OEM) quality ceramic brake pads (the kind used on about 60% of all new cars) sell for about $60. If you want a better brake pads, ask for premium quality brake pads made by a name brand manufacturer. Those pads cost about $90/set.
• Hardware kits and noise reduction shims— Abutment hardware: anti-rattle clips and drag reduction springs and noise reduction shims must be replaced. Most premium brake pads come with these parts (for free). If the shop is claiming to install premium brake pads but is charging you extra (usually $10 to $18) for hardware kits and shims, you’re being scammed.
So a typical brake job runs between $250 and $350.
Can the shop reuse your old brake rotors?
Maybe. The shop will measure the thickness of your existing rotors and evaluate the amount of rust. If meets minimum thickness measurements, the rotor isn’t deeply scored, is perfectly parallel and the rust is easily removed, you can reuse the rotor. See this post to learn more about whether the shop can reuse rotors.
If your rotors meet thickness requirements but have scoring or are out of parallel, they may be candidates for “machining,” where an on-car brake lathe cuts a thin layer of metal off the rotor face to obtain a fresh braking surface. Some shops include machining charges in their brake job pricing, while other shops charge about $25 each to resurface your old rotors.
If your rotors can’t be resurfaced, they must be replaced. Rotor replacement cost varies widely depending on how popular your vehicle is. High volume cars and trucks attract multiple aftermarket parts parts suppliers and that drives down the cost for everyone. Rotors for a popular Toyota Camry, for example, may cost as little as $65-each, while a rotor for lower volume luxury vehicle can cost upwards of $125-each.
Do you need rebuilt brake calipers?
Brake calipers are the single most unnecessarily replaced component in the brake job business. In fact, most brake calipers can operate well up to 150,000 miles without requiring replacement. Shops replace them routinely because they increase the profit on every brake job. But brake calipers should only be replaced if they’re leaking, if the dust boots are torn or the caliper doesn’t release properly (and it’s not the fault of the caliper pins/slides or bracket). If your brake caliper exhibits any of those problems it must be replaced with a rebuilt unit. Since rebuilders buy worn calipers from junkyard, the prices they charge directly reflect the prices they have to pay for the worn units. If the vehicle sells in high volume, the rebuilders can buy worn calipers for less. Here’s an example; rebuilt calipers for our sample 2011 Toyota Camry will cost about $90-each, while calipers for a 2011 Cadillac SRX cost about $145-each.
Shops also replace calipers when they find corrosion in the slide pins. But there are several less costly ways to fix that problem. To learn more about corroded slide pins, read this article.
What are the most common brake job scams and rip-offs?
1) Bait-and-Switch—Advertising a brake job for $99
In my opinion, no shop can make money selling a brake job for this price unless they’re using inferior parts (to learn more about cheap inferior parts, see this post). In fact few customers ever actually pay the advertised price. The second you walk in the door, the shop will try to upsell you to “better” brake pads and they’ll find more brake parts that “must” be replaced. Brake job prices should include at least OEM quality brake pads. You shouldn’t have to upgrade unless you have a specific problem you’re trying to address like rapid wear or excessive noise or dust.
The bait and switch scam is so prevalent that some State Attorney Generals have pursued legal action against chain operated brake shops for advertising a price that consumers never actually pay. Do a search for the California lawsuit against Midas to learn more about how the scam works. In this lawsuit the Midas shops in question were a franchised operation and it’s important to note that you should not interpret this legal action to represent Midas stores. To be clear: I’m not implying that all Midas stores engage in shoddy practices. I only bring this lawsuit to your attention so you can see how a brake scam works, not to implicate all Midas stores.
The Midas lawsuit had an effect on the entire brake service industry. After the lawsuit, many chain operated and even independent repair shops changed their advertising methods and stopping running ads for $99 brake job. Instead they switched to offering a discount coupon for $50 or $75 off the price of a brake job. But if the going rate for a brake job is around $275, a shop can barely make money by offering a $50 or $75 discount. Get the picture? It’s my opinion that couponing a brake job is just a different way to run the bait and switch scam.
I’m not saying all chain shops are crooked, just that you should be asking more questions of shops that offer big discount coupons on brake service. Ask if the price includes the right brake pads for your vehicle (over 60% of new vehicles require ceramic brake pads and most “discount” shops don’t include ceramic pads in their initial quote). Are they using name brand brake parts or private labeled or no-name parts? And check out the shop’s online reviews before you turn over the keys to your vehicle, because many chain operated shops generate the bulk of the consumer complaints.
2) Upgrading you to ceramic brake pads
Shops promote ceramic brake pads as an upgrade. They’re not. If you car came from the factory with ceramic brake pads, that’s the standard equipment pad that’s required on a replacement brake job. In other words, if the vehicle came from the factory with ceramic pads, the shop should price the brake job with ceramic pads and not try to upsell you to ceramic.
However, if your vehicle was equipped with semi-metallic brake pads (see this post to learn more about the differences in brake pads), that’s what you should install on a replacement brake job. Semi-metallic brake pads have different braking characteristics than ceramic or NAO style brake pads. Semi-metallic pads provide more braking power than ceramic pads; that’s why they’re installed on trucks and SUVs. However, semi-metallic make more noise than ceramic, create more ugly brake dust and chew up your rotors faster. But the point is this; if you drive a heavy vehicle or haul heavy loads and your vehicle was equipped with semi-metallic brake pads, switching to ceramic may DECREASE your stopping power!
3) Charging extra for hardware and shims when selling you premium brake pads.
Almost all name brand brake pad manufacturers include hardware and noise reduction shims for free with their premium brake pads. If the shop tells you they’re installing premium brake pads, they’d better not be double-dipping and charging you extra for hardware and shims.
4) Charging premium prices for sub-standard brake rotors and brake pads.
Chain operated and independent shops often buy low quality no-name brake rotors and brake pads in bulk quantities from offshore suppliers for a fraction of the price of premium brands. Generally speaking, those economy parts don’t brake or wear as long as premium parts. If you’re a cheapskate and want to save money by asking for economy rotors, fine. But if you’re paying for premium rotors, you’d better be getting name brand products. For more information on brake rotor quality, read this post.
5) Selling you new brake calipers when the problem is caused by corroded caliper pins
This is a very common scam and it plays out this way: The shop tells you your brake pads are wearing unevenly because the brake caliper is seized. That’s a very common brake problem. But in most cases the shop can fix the problem without replacing the entire caliper. All you need is a set of new brake caliper slide pins for about $12 instead of two rebuild brake calipers for $200.
©, 2016 Rick Muscoplat
Posted on by Rick Muscoplat
- brake calipers
- brake job
- brake job scams
- brake job scams and rip-offs
- brake pads
- brake rotors and brake
- brake rotors and brake pads
- ceramic brake
- ceramic brake pads
- common brake job scams
- equipped with semi-metallic brake pads
- extra for hardware and shims
- job scams and rip-offs
- noise reduction shims
- premium brake pads
- rotors and brake pads
- scams and rip-offs
- see this post to learn
- semi-metallic brake pads
- typical brake job