Instrument cluster problems Edge, Explorer and Lincoln MKX
Ford has issued a service bulletin #13-11-18 to address a problem with the instrument panel cluster display goes blank intermittently on the vehicles listed below.
2013 Ford Edge
2014 Ford Explorer
2013 Lincoln MKX
The bulletin applies to the above vehicles built from 6/14/2013 to 6/28/2013, and also applies to vehicles with the dual information displays in the IPC and built from 6/14/2013 to 8/23/2013.
Instrument cluster problems appear as intermittently blank screen
The dead instrument cluster symptoms appear and the cluster goes blank intermittently.
Fix for instrument cluster problems
IMPORTANT: Do NOT replace the instrument cluster! The problem is caused by faulty software. The fix is to reprogram the cluster with the latest calibration.
Where to get the updated software
Any Ford dealer or independent repair shop that offers software updating services can reprogram the instrument cluster. The typical charge runs from $150 to $250.
©, 2017 Rick Muscoplat
Posted on by Rick Muscoplat