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Ford not shifting to the right gear

Ford not shifting to the right gear — Service Bulletin 21-2033

Ford has issued a service bulletin 21-2033 to address a problem where the transmission doesn’t shift into the intended gear on the vehicles listed below. This will show up as an incorrect shifter lever position. Ford has discovered the cause as the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position.

Here are the Ford not shifting to the right gear causes listed in the service bulletin.
– Damaged shifter bushing
– Missing shifter bushing
– Mismatch of cluster and selected gear position

To fix Ford not shifting to the right gear problem, replace the bushing and install a protective cover of the new bushing.

Vehicles affected by service bulletin 21-2033

2013-2018 C-MAX
2015-2018 Edge
2013-2016 Fusion
2014-2019 Escape
2013-2021 Transit Connect

Parts required to fix Ford not shifting to the right gear

DG9Z-7K340-A

DG9Z-7K340-A Shifter Cable Bushing
DG9Z-7S004-A Protective Cap

Steps to replace the bushing

Remove the selector lever cable bracket bolt
Disconnect the selector lever cable from the transmission lever and the bracket.
Disengage the selector lever cable holding clip and disconnect the selector lever cable
Remove the shifter bushing
Install the new bushing and protective cap

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Posted on by Rick Muscoplat

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